Privacy policy

Who we are

GixBot Technology (“GixBot”, “we”, “us”) is a software services company based in Vaishali Nagar, Jaipur, Rajasthan, India. We design, build and host websites, web applications, mobile apps and automation for businesses.

This policy explains how we handle personal data when you visit gixbot.com, contact us, or become a client. It is written to meet the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Information Technology Act, 2000 and its rules.

For personal data we collect for our own purposes, we are the Data Fiduciary. When we host a client’s website and process enquiries from that website’s visitors, we act as a Data Processor on our client’s behalf, and that client’s own privacy policy applies to those visitors.

Data we collect

Information you give us

Enquiries: your name, phone number, email, business name, the service you are interested in, your budget range and your message.
Client accounts: name, email, phone number, business address, and the records of plans and payments we need for billing.
Project material: text, images, logos, product details and other content you share so we can build your website or software.
Conversations: emails, WhatsApp messages and call notes about your project.

Information collected automatically

Analytics: pages viewed, the site that referred you, device type, browser and approximate country. Our analytics do not use cookies. Visitors are counted with an anonymous identifier that changes every day, and we do not store your IP address for analytics.
Error reports: technical details of errors on our pages (such as the browser and the page address) so we can fix them.
Server logs: our hosting servers keep standard access logs, including IP addresses, for security and troubleshooting.

We do not knowingly collect sensitive data such as financial account numbers, health records or government identifiers through this website. Please do not send them in an enquiry.

How we use your data

To reply to your enquiry and prepare proposals and quotes.
To deliver, host, maintain and support the services you have engaged us for.
To send invoices, receive payments and keep accounting records.
To keep our websites and systems secure and to detect misuse.
To understand, in aggregate, how our website is used so we can improve it.
To comply with legal obligations and respond to lawful requests.

We do not sell personal data and we do not use it for third-party advertising.

Legal basis

We process personal data on the basis of your consent, which you give when you submit a form or agree to work with us, and for legitimate uses permitted by Section 7 of the DPDP Act, such as performing a service you have asked for, complying with law, and responding to emergencies. You can withdraw consent at any time (see “Your rights”); this does not affect processing that already took place.

Cookies

This website does not use advertising or tracking cookies, so we do not show a cookie banner. If you are a client and sign in to your dashboard, we set a single strictly necessary session cookie to keep you signed in. It is removed when you sign out or it expires.

We share personal data only with service providers that help us run our business, under terms that require them to protect it:

Hosting and infrastructure providers that run our servers.
Email providers that deliver our messages and enquiry notifications.
Code hosting providers where we store and version the source code of client projects.
AI providers, when we use AI tools to help build or edit a client’s website. Only the project content needed for the task is sent.
Professional advisers such as accountants and lawyers, where needed.

We may also disclose data when required by law, by a court order or by a government authority, or to protect our rights, users or the public.

Transfers outside India

Some of our service providers store or process data outside India. Where this happens, we transfer data only as permitted under the DPDP Act and any restrictions notified by the Government of India, and we choose providers that apply appropriate security safeguards.

How long we keep data

Enquiries that do not lead to a project: up to 24 months after our last conversation.
Client records: for as long as we provide services, and afterwards for the period required by tax and accounting law.
Server logs: typically up to 30 days.
Project content: for the duration of the service. When a website plan ends we return your content on request and then delete it from our systems within 90 days.

How we protect data

We use encrypted connections (HTTPS) everywhere, restrict access to people who need it, keep systems updated, isolate client projects from each other, and keep backups. No system is perfectly secure; if a personal data breach occurs we will notify affected people and the Data Protection Board of India as the law requires.

Your rights

Under the DPDP Act you may:

ask for a summary of the personal data we hold about you and how we use it;
ask us to correct, complete or update it;
ask us to erase it, unless we must keep it to comply with law;
withdraw consent you have given;
nominate another person to exercise these rights if you die or become incapable;
raise a grievance with us, and if you are not satisfied with our response, complain to the Data Protection Board of India.

To exercise any right, email shivamviswas002@gmail.com from the address you used with us. We may need to confirm your identity first, and we will respond within the time the law requires.

Children

Our services are meant for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, contact us and we will delete it.

Other websites

Our pages may link to other websites, including websites we have built for clients. Their owners are responsible for their privacy practices.

Changes to this policy

We may update this policy as our services or the law change. The date at the top shows the latest version. For significant changes we will notify clients by email.

Grievance Officer

If you have a question or complaint about how we handle personal data, contact our Grievance Officer:

Grievance Officer, GixBot Technology
Vaishali Nagar, Jaipur, Rajasthan, India
Phone: +91 79762 07981
Email: shivamviswas002@gmail.com

We acknowledge grievances promptly and aim to resolve them within 30 days.