At Ragix, we take your privacy seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how we protect it, and your rights regarding your personal information. We believe in complete transparency—no hidden clauses, no vague language.
Account Information
- Name: To personalize your experience
- Email address: For account access, notifications, and support
- Password: Stored securely using bcrypt hashing (we never see your actual password)
Usage Data
- Conversation logs: Voice interactions with our AI (to improve service quality)
- Feature usage: Which features you use and how often
- Technical data: Browser type, device type, IP address (for security)
What we DON'T collect: We never collect payment card details. All payments are processed securely by third-party providers (e.g., Stripe/Razorpay).
- Service Delivery: To provide and maintain our AI voice services
- Account Security: To protect your account and prevent unauthorized access
- Customer Support: To assist you when you need help
- Service Improvement: To enhance our AI models and user experience
- Legal Compliance: To meet our legal obligations
We will never sell your data to third parties or use it for purposes other than those stated above.
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Strict role-based access—only authorized personnel can access data
- Password Security: Passwords are hashed using bcrypt with salt
- Regular Audits: We conduct regular security assessments
- Secure Infrastructure: Hosted on enterprise-grade cloud infrastructure
We use the following third-party services:
- Payment Processors: Stripe/Razorpay for payment processing (they have their own privacy policies)
- Cloud Hosting: Supabase for database services
- Voice AI: ElevenLabs for voice synthesis
- Analytics: Basic usage analytics (anonymized where possible)
We carefully vet all third-party providers to ensure they meet our privacy standards.
Your Rights
You have the following rights regarding your data:
Right to Access
Request a copy of all data we hold about you
Right to Rectification
Correct any inaccurate personal data
Right to Erasure
Request deletion of your data ("right to be forgotten")
Right to Portability
Receive your data in a portable format
Right to Object
Object to certain types of data processing
Right to Withdraw Consent
Withdraw consent at any time
To exercise any of these rights, contact us at privacy@ragix.ai. We will respond within 30 days.
Data Retention
- Account data: Retained while your account is active
- Conversation logs: Retained for 90 days, then automatically deleted
- After account deletion: All data deleted within 30 days (except where legally required)
For any privacy-related questions or to exercise your rights:
- Email: privacy@ragix.ai
- Response Time: Within 30 days