About these terms
These terms apply when you use gixbot.com or engage GixBot Technology (“GixBot”, “we”, “us”) for any service. “You” means the person or business using our website or buying our services. By submitting an enquiry, accepting a quote or paying an invoice, you agree to these terms.
A written proposal or quote for your project forms part of this agreement. If the proposal and these terms conflict, the proposal applies for that project.
Our services
- Website plans: we design, build, host and maintain a website for a fixed period (3, 6 or 12 months), including the features listed on our pricing page.
- Custom projects: web applications, mobile apps, automation and other software, delivered against a written scope with milestones.
- Retainers: a set amount of development and support time each month.
We will carry out the work with reasonable skill and care, using suitably experienced people.
Quotes and scope
Quotes are valid for 30 days unless stated otherwise. Work outside the agreed scope, including new features, additional pages, redesigns and third-party integrations not listed in the proposal, is quoted separately before we start it.
Fees and payment
- Website plans are paid in advance for the period you choose.
- Custom projects are invoiced by milestone. Unless the proposal says otherwise, an advance is due before work starts.
- Invoices are payable within 7 days by UPI or bank transfer.
- Prices are in Indian rupees. GST and other taxes are added where applicable.
- If a payment is more than 15 days late, we may pause work and, after written notice, suspend hosted services until it is paid.
- We may change plan prices for future renewals. We will tell you at least 30 days before your renewal date.
Website plans
Each plan runs for the period you paid for. We remind you before it ends; it renews only when you pay for the next period.
Changes. Your plan includes reasonable change requests to text, images, prices, contact details and small layout adjustments. We prepare a preview, you approve it, and we publish it. Larger work such as new sections, redesigns or new features is quoted separately. Fair-use limits, such as the number of catalog publishes per month, are shown in your dashboard.
Domain. Your domain is registered in your name. If we register or renew it for you, the registrar’s fee is billed at cost.
Ending a plan. If you do not renew, we take the website offline at the end of the paid period. On request we send you your content (text, images and product data) and your enquiry records in a standard format.
Your responsibilities
- Provide accurate information, content and feedback on time. Delays on your side may move delivery dates.
- Make sure you have the right to use everything you send us, including text, photos, logos and trademarks.
- Keep your dashboard login private and tell us promptly about any unauthorised use.
- Use the services lawfully, and make sure your website’s content and business practices comply with the laws that apply to you.
Intellectual property
- Your content remains yours. You give us permission to use it to provide the services.
- Custom work: once paid in full, you own the software, designs and code created specifically for your custom project, unless the proposal says otherwise.
- Our platform and tools: GixBot keeps all rights in its hosting platform, dashboards, internal tools, reusable components and know-how. Where these are part of your deliverable, you receive a licence to use them for as long as you use the service.
- Website plans: the website design and code are provided as part of the plan for its duration.
- Unless you ask us not to, we may name you as a client and show your public website in our portfolio.
Third-party services
Our work may rely on third-party services such as domain registrars, hosting infrastructure, email delivery, WhatsApp, payment providers, app stores and AI tools. Their own terms apply, and we are not responsible for their availability, pricing changes or policies, although we will help you manage any impact.
Availability and support
We monitor hosted websites around the clock and work to keep them available, but we do not guarantee uninterrupted service. We may carry out maintenance, preferably outside business hours. We respond to support requests during our working hours (Monday to Saturday, 10:00 to 19:00 IST), and treat outages as the highest priority.
Confidentiality
Each side will keep the other’s non-public business information confidential and use it only for the project. This does not apply to information that is already public or must be disclosed by law.
Warranty
For custom projects, we fix defects in the delivered work, reported within 30 days of delivery, at no charge. Defects caused by changes made by others, by third-party services, or by use outside the agreed scope are not covered. Beyond what is stated in these terms, services are provided without other warranties, to the extent the law allows.
Limitation of liability
Neither side is liable for indirect or consequential losses, such as lost profits, lost revenue or lost data that could have been backed up. Our total liability under this agreement is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
Cancellation and refunds
- Website plans: you can cancel at any time. Once design work has started, fees for the current period are not refunded. If we are unable to deliver your website, we refund the unused part of your payment.
- Custom projects: either side may end a project with 15 days’ written notice. You pay for work completed up to that date, and we hand over that work once it is paid for.
Acceptable use
You must not use our services to publish illegal, misleading, infringing or harmful content, to send spam, or to attack other systems. We may suspend a service that breaks this rule or that is putting other clients at risk, and we will tell you why.
Governing law
These terms are governed by the laws of India. Courts in Jaipur, Rajasthan have exclusive jurisdiction over any dispute. Before going to court, both sides will try in good faith to resolve the dispute through discussion for at least 30 days.
Changes and contact
We may update these terms. The date at the top shows the latest version, and changes apply to new orders and renewals after that date.
Questions about these terms: shivamviswas002@gmail.com or +91 79762 07981.